Last updated: 29 October 2026
We hope you love your purchases from The Dressed Tree. However, if you’re not completely happy with your order, we’re here to help.
You have the right to cancel your order within 14 days of receiving your items, without giving a reason.
To request a return, please email hello@thedressedtree.com within 14 days of delivery, quoting your order number and the item(s) you wish to return.
Once you’ve notified us, you have a further 14 days to send the items back.
Returned items should be unused, in their original condition and, where possible, in their original packaging.
Unfortunately, we cannot accept returns or cancellations for personalised or custom-made products, unless they are faulty, damaged or not as described.
This includes decorations specifically personalised with names, initials or other custom details.
This does not affect your statutory consumer rights.
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.
We recommend using a tracked delivery service, as we cannot take responsibility for returns lost in transit.
Please contact us at hello@thedressedtree.com before returning an item so we can provide the appropriate return instructions and address.
Once we have received your returned items, we will process your refund to your original payment method.
Refunds will be issued within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever is earlier.
Where applicable, refunds will include the original standard delivery charge. Additional costs for premium or express delivery services are non-refundable.
We may make a reasonable deduction from your refund if an item has been handled beyond what is necessary to inspect its nature, characteristics and functioning.
Please allow additional time for your bank or payment provider to process the refund.
If your order arrives damaged, faulty or incorrect, please contact us at hello@thedressedtree.com as soon as possible, ideally including your order number and photographs of the issue.
We will work with you to arrange an appropriate replacement, repair or refund in accordance with your statutory rights.
Where goods are faulty or have been supplied incorrectly, we will cover reasonable return postage costs where a return is required.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
If your order has already been dispatched, the standard returns process will apply, subject to any applicable exceptions for personalised or custom-made products.
If you have any questions about returns, refunds or cancellations, please get in touch.
The Dressed Tree
Operated by Barclay Interiors Ltd
Email: hello@thedressedtree.com
Website: https://thedressedtree.com/
